Refund Policy

Returns

Due to personal hygiene and care, unfortunately we do not offer a refund or exchange, unless the products sent out are either defective or deemed to be unusable.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or other payment  method, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theorchidskin.com.sg.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theorchidskin.com.sg and send your item to: 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 

161 Lavender Street #03-07 Lavender Place Singapore 338750

Please call +65 6440 9118 for appointment if you wish to personally come to make any refund or exchange.

You will be responsible for paying for your own shipping costs for returning or exchangi your item. Shipping costs are non-refundable. 

We offer all delivery with tracking number. Should you have no worries about losing your parcel. We suggest you to post registered parcel when doing returning or exchange.